360 View
Business operations strategy
Definition and implementation planning
Business metrics, reporting management, cost management
Business development management
Managed Services Strategy
Comprehensive service analysis
Service planning
Recommendations and implementation programs
Revenue and cost containment/reduction plans
Offer Management
Strategic consulting & planning
Offer design and documentation
Offer modeling; offer pricing, costing, and consumption
Total Cost of Ownership (TCO)
Service Delivery
Delivery quality and efficiency management
360 view and approach
Process design, standard & custom elements
Organizational design, multi-tier delivery capabilities
Managed Service Platform
Architect best in class services platform
Research, analyze, plan, recommend solutions
Client management, operational process, workflows
Systems integration, APIs
Off Shore Program
Resource planning and modeling
Process analysis, recommendations
Implementation, roll-out plan
360 Degree view
Go to Market Strategy
Design, plan and execution of GTM strategy
Produce sales artifacts and tools
Sales process, sales enablement
GTM messaging and communications planning
Managed Services Pursuit
Analyze sales structure and methodology
Design pursuit strategy and process
Resource modeling
Go to market planning and programs
Channel Activation
Activation strategy and planning
Channel model and process
Compensation models, resources and pricing
Enablement and training materials, activation workshops
SOW & Proposal process/tools,
Total Cost of Ownership tool
Channel Support
Support model, planning and design
Managed Service support desk
Support process, and collateral
Client Management
Design client management plan
Client satisfaction process
CSAT metrics, and reporting
Renewal/retention planning